Time-limited rewards and happy hours

Any reward can be limited to a date window, to weekly hours, or to both. Use a date window for a promotion ("20% off Black Friday weekend"), weekly hours for a happy hour ("$2 off glasses, Thursday 4–6pm"), or both together ("Tuesday to Thursday 4–6pm, all of December").

Discounts on club shipments are the one exception: club shipments are never time-limited, so those discounts can't have a schedule.

Setting a schedule

Open the reward on the Rewards page (Marketing → Rewards) and go to the Who & where step. The Availability section has two choices:

Always available — "Whenever it's switched on." This is how every reward worked before, and it's the default.
Only during set dates and times — "A promotion window, weekly hours like a happy hour, or both."

When you choose set dates and times:

Starts and Ends — a date, and an optional time under it. Leave a time blank to start at the beginning of the day or run to its end. Either end can be left open, so a reward can have only a start date ("From Nov 27") or only an end date ("Until Dec 1").
Weekly hours — click Add hours to add a row. Tap the day chips (Mon to Sun) the hours apply to, then set From and To. Add as many rows as you need, for example one row for weekday afternoons and another for Saturday lunchtime. The × on a row removes it.
With no weekly hours, the reward is usable at any time between its dates.
A To earlier than the From runs past midnight. A Friday row from 10pm to 2am covers late Friday night into early Saturday morning.

Under the fields, a line reads the schedule back to you, such as "Nov 27 – Dec 1 · Tue–Thu 4–6pm.", and names the time zone the dates are read in.

The editor stops you saving a schedule that doesn't make sense:

"Set a start, an end or weekly hours — or choose Always available."
"Pick a day to go with the time."
"The end has to be after the start."
"Pick at least one day for each row of hours."
"Set a from and to time for each row of hours."
"A row of hours can't start and end at the same time."

The Active / Inactive switch on the first step still overrides everything. An inactive reward isn't offered anywhere, whatever its dates say.

Which clock a schedule uses

Every time you enter is your business's local time:

At the register, it's read in the time zone of the location where the member is being served. A location in another time zone runs the happy hour on its own clock.
Online, in member portals and on the Rewards list, it's read in your business time zone.

See Time zones.

On the Rewards list

The Rewards page shows where each reward stands, under its name:

Active (green) — switched on and inside its dates. A happy-hour reward is still Active outside today's hours.
Scheduled (blue) — its dates haven't started yet, with a hint such as "Starts Nov 27".
Ended (amber) — its dates are over, with a hint such as "Ended Nov 30". An ended reward never comes back by itself; edit its dates to run it again.
Off (grey) — switched to Inactive.

The Value column adds the schedule underneath, for example "Nov 27 – Dec 1 · Tue–Thu 4–6pm". The Status filter picks Active, Scheduled, Ended or Off.

At your register

Toast

When staff look a member up, a reward outside its schedule still shows, greyed out, with when it next opens: "Available Thu 4–6pm" later in the week, "Available 4–6pm" later today, or "Available Nov 27" further ahead. Staff can tell the guest when to come back, but can't apply it.

Checks opened during the window keep the discount. If a member's check was opened while the reward was available and the discount is on it, it's honored when the check is paid after the window closes. A happy-hour tab opened at 5:30 keeps its discount when it's paid at 6:05. A check opened before the window started doesn't get it: a discount put on a check outside the window is refused with "This reward isn't available right now" and when it opens, and Toast takes it off. A refused discount costs the member nothing.

Square

Square applies tier discounts by itself, so WineView gives Square the schedule: the date window and weekly hours are set on the discount in Square, and Square only applies it during those times, read on the location's clock.

If Square refuses the weekly hours, WineView takes the discount down at that register rather than leave it applying at all hours, and the Square integration page shows "Square refused the weekly hours for "{reward}", so it is off at the register until it is saved again." Check the hours and save the reward again.

The member's Wine Club Rewards field on their Square customer profile shows the schedule beside the reward, or when it starts if its dates haven't begun. Ended rewards drop off the field.

Redeeming from the dashboard

Redeem Reward in a customer's sidebar doesn't list a reward that's outside its schedule, so it can't be rung up by hand either.

What members and staff see

Members see the schedule on the reward card in their membership's My Rewards, and a reward that isn't open yet says when it opens, such as "Available Nov 27". Rewards whose dates have ended are removed from their card.
Your points program page in the member portal lists points rewards with their schedule; ended ones are hidden. See Rewards Program (Non-Member Loyalty).
Staff see the same "Available …" line on the reward in the member's sidebar.
Welcome emails list each reward's schedule under it.
Your online store applies a scheduled member discount only during its schedule, read in your business time zone, and the "Member pricing applied" line shows the schedule in brackets.

Common setups

A weekday happy hour

Create a discount (for example 20% off Specific items) with a POS label.
On Who & where, choose Only during set dates and times, leave Starts and Ends empty, and click Add hours.
Tick Mon to Fri, set From 4:00 PM and To 6:00 PM, and save.

A holiday weekend promotion

Create the reward and attach it to your tiers.
Choose Only during set dates and times, set Starts to Friday and Ends to Monday, leave the times blank, and save.
The Rewards list shows it as Scheduled with "Starts {date}" until Friday, Active through Monday, then Ended.

Late-night hours

Add a row with Fri and Sat ticked, From 10:00 PM and To 2:00 AM. It covers Friday 10pm to Saturday 2am, and Saturday 10pm to Sunday 2am.