Managing Your Wine Club Membership

Everything you change about a membership happens on its membership page. This guide explains each change and what it does. For a tour of every section on the page, see Using the member dashboard.

Opening your membership page

Click My Clubs in the sidebar.
Click the club's card. The Active tab lists active and paused memberships; the Cancelled tab lists cancelled ones.

The page header shows the club name, Subscription Club or Release Club, and your status badge (Active, Paused or Cancelled).

Fixing a failed payment

When a charge fails, the amount becomes an outstanding balance and your membership pauses automatically until it's paid.

On the membership page, find the red Payment failed banner (or "N outstanding balances ($X total)").
Click Retry $X. The Retry Payment dialog opens.
Choose a saved card, or click Add Card to add a new one.
Click Pay $X.

With several unpaid charges, Retry all ($X) pays them together, and View all payments opens the Payments page. When the balance is paid, your membership resumes on its own — you don't need to click Resume Membership.

A failed extra charge on a wine selection, or a failed release charge, has its own page. See Wine Selections & Releases.

Pausing your membership

Pausing is available for active subscription memberships.

Click Pause below your membership details.
The Pause Membership dialog explains:
- "Billing will be paused — No further charges will be made after your current billing period"
- "Rewards remain active — Your rewards stay active through [date]"
- "You can cancel the pause at any time before it takes effect."
Click Yes, Pause Membership, or Keep Active to back out.

You'll see "Membership will pause on [date]". Until that date, an amber Membership Pausing on [date] banner appears; click Cancel Pause to keep your membership going.

When the pause starts:

You're not charged, and orders stop. For membership-only clubs, billing stops.
Upcoming orders in the pause period that haven't been charged are cancelled.
Any scheduled tier change or club switch is cancelled.

Resuming your membership

While paused, a blue Membership Paused banner shows. Click Resume Membership. Your membership is active again straight away ("Membership resumed successfully!") and billing continues on your regular schedule — you aren't charged at the moment you resume.

Cancelling your membership

The Cancellation section is near the bottom of the page.

Click Cancel.
The Cancel Membership dialog reads "Are you sure you want to cancel this membership? You'll lose access to:" and lists what you'll lose: regular wine shipments, future releases or membership benefits (depending on the club), plus member benefits such as special pricing and member-only rewards.
Optionally choose a Reason for cancelling (optional) — Too expensive, Too much wine, Health concerns, Not happy with wine quality/selection, Moving / relocating, Financial / budget, Switching to another club/tier, or Other — and add a note. This only helps the winery; it doesn't affect the cancellation.
Click Yes, Cancel Membership, or Keep Membership to back out.

You'll see "Membership cancelled successfully". Before you confirm, know that:

It takes effect immediately. Your membership ends now, not at the end of the billing period.
There's no refund for the current period.
A late cancellation fee may be charged now. If the club requires notice before your next billing date and you're inside that window, the fee from the club's Cancellation Policy is charged to your card when you cancel. If that charge fails, you'll see an error and the membership isn't cancelled until you update your card.
It can't be undone, but you can restart (below) or join again.

If the winery doesn't allow online cancellation, the section shows "To cancel your membership, please contact us:" with the winery's email and phone instead of a Cancel button. Otherwise it shows the club's cancellation policy.

A blue Membership ending on [date] banner means the winery has scheduled your membership to end at the close of the current billing period.

Restarting a cancelled membership

Subscription and membership-only memberships can be restarted. Cancelled release memberships can't; rejoin from the club page instead.

On the cancelled membership, find the amber Membership Cancelled banner and click Restart Membership.
The dialog says a new billing cycle begins immediately. If the club has other tiers, choose one under "Choose a tier:" — Current tier (current) is selected by default.
A blue note confirms your card on file will be charged for the first billing cycle. If you have no card on file, an amber note asks you to add one from Payments first.
Click Restart Membership.

Your card is charged for a new billing period now, and you'll see "Membership restarted successfully!"

A membership paused for a failed payment is not cancelled — pay the balance instead (see Fixing a failed payment).

Changing your tier

Change Tier is in the club banner at the top of the page. It's available on a computer or tablet, not on a phone, and only when the club has other tiers and your membership is active.

Click Change Tier. The dialog shows your Current tier and a list of other tiers under "Select new tier:".
Choose a tier. For subscription clubs with shipping, you may also pick a shipping speed.
Click Confirm Tier Change.

What happens next depends on the club:

Subscription clubs — "The price change will apply to your next billing cycle." You'll see "Tier change scheduled for [date]", and an amber Tier change scheduled banner shows "Switching to [tier] ($X) on [date]". Click Cancel on the banner to undo it before then.
Release clubs — "This change will take effect immediately." The dialog tells you how your current release is affected: your reservation is updated to the new tier, your confirmed selections stay as they are, or (if you've already been charged) the new tier applies from the next release.

Switching to a different club

Switch Club lets you move to another club at the same winery. It's in the club banner (on a phone, below it) for active and cancelled memberships, and needs a card on file. It's hidden while a tier change or club switch is already scheduled.

Click Switch Club and work through the steps:
- Select a Club — "Choose a different club within this business."
- Select a Tier
- Fulfillment — "Ship to my address" or "Local pickup", then an address and shipping speed, or a pickup location. Skipped for membership-only clubs.
- Review Impact — cards showing what happens to your current club's orders and what you get in the new one. Tick the box confirming you understand the impact on your current orders.
- Initial Purchase — only if the new tier asks you to buy wine as you join.
- Confirm — the new club, tier, price and delivery, and "When to switch:".
Choose when to switch:
- Switch now — "Your current membership ends today. New membership starts immediately."
- Switch at end of current period — your current membership continues until the end of the billing period, then the new one starts. Offered only when your membership is active, and not for release clubs, which always switch immediately.
Click Confirm Switch. You'll see "Club switched successfully" or "Club switch scheduled for [date]".

A scheduled switch shows an amber Club switch scheduled banner — "Switching to [club] — [tier] on [date]" — with a Cancel link.

An active promo code carries over only if it's still valid for the new club and has charges left.

If the switch is blocked

Problems appear on the Review Impact step under Cannot switch, and Next stays disabled until they're resolved. Common ones:

"The selected tier is currently at capacity." — pick another tier.
"The selected pickup location has reached its member capacity. Please choose another location." — go back and pick another location. Your own current location never blocks you, even if it's otherwise full.
"A shipping address is required for the selected club." or "A pickup location is required for the selected club." — go back to Fulfillment.
"Your current membership has a charge in progress. Please wait for it to complete."
"You already have a membership in the selected club."
"To change tiers within the same club, use the Change Tier option instead."
"No valid payment method found." — add a card on Payments.

Changing delivery details

Your fulfillment method, pickup location, shipping speed and shipping address each have a small pencil icon on the membership page. Your current subscription order can also be switched on its own with Change this order to shipping (or pickup). See Delivery & Fulfillment Information for each change and what it costs.

Your orders

Order History (subscription clubs) lists each order with its period, Payment (Paid, Past Due or Pending), status and ship or pickup date. A row marked "Action Required - Make Your Selection" is waiting for your picks; "Payment Failed - Update Payment Method" needs a new card.
Release History (release clubs) lists each release with its status and a Select or Receipt button.

Membership-only clubs have no order history. See Wine Selections & Releases.

Skipping a release

For active release memberships, the Release Preferences section shows whether you'll get the next release:

Active for next release — click Skip Next Release. The dialog explains you'll be excluded from the next release and can change your mind any time before it closes. Optionally choose a Reason for skipping (optional) and add a note, then click Skip Next Release (or Never Mind). You'll see "You'll skip the next release".
Skipping next release — click Cancel Skip to be included again. You'll see "Skip cancelled - you'll be included in the next release".

If the winery doesn't allow members to skip, the section reads "To skip the next release, please contact us:" with the winery's email and phone.

You can also skip a release that's already open from its release page with Skip This Release — that one can't be undone. You're not charged for skipped releases.

Rewards

The My Rewards section shows the perks that come with your tier and how much of each you've used. It's hidden once a membership is cancelled. See Rewards & Member Benefits.

Authorized contacts

For active memberships with wine orders, the Authorized Contacts section lists people who can check in and pick up orders for you. You can add up to five.

Click Add Contact. The Add Authorized Contact panel opens.
Enter Name (required), and optionally Phone, Email, Date of Birth and Relationship (Spouse, Partner, Family Member, Friend or Other).
Click Save. You'll see "Contact added".

To edit a contact, click it, change the details and click Save Changes. To remove one, click it, then Remove this contact and Yes, Remove.

Your check-in QR code

The dark Member Check-in tile shows a QR code staff can scan at the tasting room to check you in, apply your perks and find your orders. Click Download to save it as an image. All your QR codes are also on the Check-in QR page in the sidebar.